Supermarket Payment Systems… A Matter of Trust or Just Better Customer Service?

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When I first saw Sheng Siong implement a new checkout system at its West Coast outlet about a year ago, my initial thought was that there was a lack of trust. They do not trust the customers to honestly or accurately scan the items in their basket. And they do not trust their staff in handling money.

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Cold Storage and NTUC have fully self-service checkout counters. I try not to use them, as I am just too lazy to scan and pack my own groceries. I prefer a little more service.

Now do Cold Storage and NTUC really trust the customers more?  I doubt so. It is their way to the minimising of staff required. It could be a result of cost cutting or difficulty in hiring staff.

Now that the Sheng Siong at my place has also implemented the dual phase checkout system, I have different thoughts. I actually like it.

It is a lot faster than a normal cashier and I like the fact they they pack my groceries. It may sound like a cheap thrill, but I just found out what I can do with my bag of coins.

I bought $21.30 worth of groceries. I poured my bag of coins into the payment machine and it counts the coins – all $6.70 worth of 10 cent coins. There was still a balance of $14.60 that I have to pay. I slotted in two $10 notes and received a crisp $5 note and two twenty cents in change.

Now I can freely use up my coins without having the cashier show me a long face and customers behind me looking on unhappily.

With the system, I also noticed that checkout staff at Sheng Siong are smiling more.

 

 

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